United Airlines Announces New Customer Service Policies | Soshal Network, Social Circle Connection

United Airlines Announces New Customer Service Policies


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After a really bad month United Airlines has introduced a new batch of customer service guidelines. Ana Kasparian, Brett Erlich, and also Aida Rodriguez review on The Young Turks. Tell us exactly what you believe in the remark section listed below.

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" United Airlines, recognizing that "several things failed" on the day a passenger was dragged off one of its trips, vowed on Thursday a sweeping series of adjustments for traveler defense, including as much as $10,000 compensation for tourists who voluntarily surrender their seat on an overbooked flight.

The relocation comes as the provider has been harassed by a wave of adverse press considering that a traveler was bloodied and also forcibly eliminated from one its flights April 9. The case on United Express Flight 3411 was captured on cellular phone video as well as rapidly went viral.

The airline introduced 10 new or upgraded client service authorities aimed at preventing episodes such as the one that took place on that trip as well as launched an "action record" on just how the occasions on that particular ill-fated flight unravelled.

" That violation of public trust fund is something we have to remodel," United CEO Oscar Munoz stated in an interview with U.S.A TODAY, calling the solution adjustments component of an initiative "to ensure this never occurs once more." *.

Hosts: Ana Kasparian, Brett Erlich, Aida Rodriguez.

Cast: Ana Kasparian, Brett Erlich, Aida Rodriguez.


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  1. Posted by quaxk, at Reply

    I scanned through the vid and nope, no mention of fresno… *I’M SO SHOCKED AND DISAPPOINTED BY YOU TYT! :'(*

    • Posted by Kitty S, at Reply

      Aren’t you quacking a lot. ๐ŸŒš

  2. Posted by Darkside Media, at Reply

    What are the airline policies in the case there is a roaming Fat brown sweaty buffalo on board?

    • Posted by Darkside Media, at Reply

      +America’s Imperialist That’s like the chicken and the egg question.

    • Posted by Darkside Media, at Reply

      +Not Sure Nailed it!

    • Posted by America's Imperialist, at Reply

      +Darkside Media lol

  3. Posted by juan gomez, at Reply

    And if you don’t like these new costumer service policies, then f#$@ck you! They’ll throw you out of the plane in midair.

    • Posted by Adam Hudson, at Reply

      juan gomez lol

  4. Posted by Jim Richards, at Reply

    There new “Customer service” will be throwing people off the plane while it is flying? What a great service they will offer

    • Posted by kuryamtl, at Reply

      They will charge extra for the parachute

    • Posted by bgregg55, at Reply

      But at least they’ll give you a bag of peanuts with your parachute. A very small bag, of course.

  5. Posted by zerphase, at Reply

    Just fly Virgin. If the flight is late they pay you.

    • Posted by sydandtaytum, at Reply

      virgin only operates out of a limited number of airports. there are many many airports that people fly out of that do not have the option to fly virgin

    • Posted by ERAUPRCWA, at Reply

      Virgin, what? Because there are many different variants of that airline. Virgin Atlantic? Virgin America (which is now Alaska Airlines), Virgin Blue (Australia) which is also Virgin Australia.

    • Posted by zerphase, at Reply

      If you’re near a major airport you can take Virgin.

    • Posted by ERAUPRCWA, at Reply

      Again, which one? There’s several different Virgin Airlines, one of which has merged with Alaska Airlines.

  6. Posted by Peter Perfect, at Reply

    First we seat you, then we beat you!

    • Posted by Amy Rose, at Reply

      DAMN! LOL.

    • Posted by Steve Hirsch, at Reply

      Peter Perfect Classic….lol…๐Ÿ‘๐Ÿป

    • Posted by Mostafa Mohi, at Reply


  7. Posted by theduece82, at Reply

    I do not get it. Why overbook? I’m sure there is a fixed number of seats on each plane. If someone has paid and is non-refundable wtf. If no one shows up then fly the plane empty it’s already paid for. This is a scam. I really don’t get it

    • Posted by RacinZilla003, at Reply

      Keeps prices low, but that’s no excuse for a dishonest and unethical business practice ๐Ÿ™

    • Posted by nosuchthing8, at Reply

      theduece82 as I understand it, some people cancel at the last minute. So some seats go unsold.

    • Posted by RAIDERS58th, at Reply

      Airlines overbook simply because they can’t afford to turn any paying customer away.

    • Posted by irtwiaos, at Reply

      Those who don’t show up subsidize your ticket. In the end of the day, it is a win win situation. Airlines get a competitive advantage (or in this case equal competition) and customers get lower ticket price. There will be the occasional hiccup of someone getting bump but the gamble is worth it.

  8. Posted by Twostones00, at Reply

    Federal Aviation Regulations 91.11, 121.580
    and 135.120 state that “no person may assault, threaten, intimidate, or
    interfere with a crewmember in the performance of the crewmember’s
    duties aboard an aircraft being operated.” … They can be fined by FAA or prosecuted on criminal charges.

    • Posted by Gina Davis, at Reply

      Twostones00, except he did none of those things.

    • Posted by Twostones00, at Reply

      Gina Davis… I quoted the FAA regulations in response to the conversation that begins at 6:15 where they talk about pissing off flight attendants. The laws require you follow their instructions and not intimidate or interfere with their duties. No where did i say anything about Dr. Dave. It is ignorant people like you that take the words of an educated man and turn them into something simple you can understand and use in your argument. When on an airplane you must follow flight crews instructions or you will be removed. It is the law.

    • Posted by Gina Davis, at Reply

      +Twostones00, you may not have said his name but the way you have your post written it implies that’s what you meant. How was I supposed to know that you were only quoting the regulation become of something in a particular part of the video?

    • Posted by Twostones00, at Reply

      Gina, you your self said, ” except he did none of those things.” so what i said did not apply to Dr. Dave. I implied nothing. It was you who took my words and changed them into something simple you can understand and use. You have a difficult time with listening to others, reading comprehension and reality.

  9. Posted by Kirim Salfeux, at Reply

    I’m glad to have different rights here in Europe. Guys you are pretty screwed over there

    • Posted by The Spark, at Reply

      I am European and everyone has problems, I have been asked to take a later plane and given a hotel room to stay overnight in Copenhagen on planned trip to Lisbon. I took the hotel room but got otherwise no compensation, they asked all passengers over the comms though … they didnยดt do a lottery.

    • Posted by Nancy Mesek, at Reply

      The Spark Try getting an American airline to pay for your hotel. Fat chance.

    • Posted by Nancy Mesek, at Reply

      Rock Johnson Then you don’t fly very often. Everything goes smoothly until I hit the USA for a domestic flight.
      I purposely fly to a city where I know someone as a back up plan for when the flight is cancelled or overbooked. I’ve NEVER been compensated.

  10. Posted by Lars M-L, at Reply

    0:46 “…and then when he realized that wasn’t gonna fly with people…” -more like people weren’t gonna fly with that, right? Right!? Aaah…we’re having fun here.

    • Posted by Jeremy Korn, at Reply

      I like money, oops

    • Posted by TCt83067695, at Reply

      Lars M-L smh lol
      slow clap

  11. Posted by jacksprat418, at Reply

    Sorry United, too little and too late. I will never give you another penny until you end overbooking.

    • Posted by g13iceman, at Reply

      jacksprat418 end overbooking and watch the price sky rocket. it costs a lot of money to leave open seats

    • Posted by jacksprat418, at Reply

      What are you talking about? If you don’t show up, the airlines keeps your money. They lose nothing!

    • Posted by steve b, at Reply

      jacksprat418 LIAR!!!!

    • Posted by steve b, at Reply

      jacksprat418 No DUMBASS!!! They charge YOU a rebooking fee. And RE-SELL the open seat. Therefore YOU do not lose the entire price of the ticket. The 2nd person gets where( and when) they want to go. And YOU travel another day, and are only “out” the rebooking fee. Everybody wins.

  12. Posted by Angel Symmetrika, at Reply

    Overbooking should be illegal. It is simply fraud.

    • Posted by steve b, at Reply

      Angel Symmetrika NO! It saves the airlines AND passengers money.

  13. Posted by Matthew Dobbs, at Reply

    in europe, you pay the same price to sit in the emergency exit seating and always have. its assumed that human beings are prepared in an emergency to help another human being without receiving a financial incentive….i really didnt realise that this difference existed in the US ever…whats the matter with society……

    • Posted by loveanianimeme, at Reply

      Matthew Dobbs

      The reason emergency exit seats are more expensive is because of the added leg room.

    • Posted by Louis Freeman, at Reply

      Last year when I was flying home within Europe my automatically assigned seat was in the emergency row, which was a nice surprise due to the legroom. I don’t know how many people reserve these seats for that reason but in general, reserving any seat is the same price as per my experience. (With Norwegian I believe it was ยฃ9.)

    • Posted by Matthew Dobbs, at Reply


    • Posted by loveanianimeme, at Reply

      every time i book a flight, the emergency seats are always the first to go.

  14. Posted by Lina Love-Kuypers, at Reply

    As for getting your money back, I work for a bank in the charge back department. If you have a VISA, under VISA if you cancel like one day prior and they don’t give you your money back, you can contact your bank’s charge back department and get your funds back if the airline won’t do it. They don’t have merchant rights under certain guidelines.

    • Posted by bloodraighna, at Reply

      This should be pinned to the top. Thank you for this information!

  15. Posted by Cameron S, at Reply

    Offer me 10k and I will give up my seat and go under the plane to get my luggage my damn self.

    • Posted by pirbird14, at Reply

      Dr. Dao had originally volunteered to give up his seat. Then he discovered that he would be unable to get home in time to see patients who had appointments with him.

      The minute he said he was a doctor, those flight attendants should have backed off and looked for someone else. They were interfereing with this doctor’s ability to provide the care his patients needed, and were thereby potentially endangering their health. I think those patients had a case against United.

    • Posted by pirbird14, at Reply

      Yes, he did volunteer. Then he found out he couldn’t get a flight that would get him to his patients in time.

      What part of that is “greedy”?

  16. Posted by Rob Fahey, at Reply

    Offer me 10k and I’ll rent a car and drive home

    • Posted by Mike S, at Reply

      Is it actually 10k cash or 10k in vouchers?

    • Posted by Dan Sanger, at Reply

      It’s 10k in hookers and blow.

  17. Posted by wrkin90044, at Reply

    I’m flying united this friday, hopefully i get mistreated so I can get that lawsuit money

    • Posted by Manu Leach, at Reply

      wrkin90044 how does the money for damages in the USA work? because in the UK it just is supposed to put you back into the situation as if the incident didn’t happen so you don’t get ridiculous amounts of money

    • Posted by thesecretgarden, at Reply

      it depends on the judge but if your lucky you get extra money for your physical and emotional suffering

  18. Posted by Sackeshi Productions, at Reply

    10K? I will give you my seat any day.

    • Posted by bgregg55, at Reply

      Unless it has changed recently, it’s not in cash. It’s flight vouchers with lots of restrictions on use.